Managing change from an Enterprise Risk Management perspective
How can banks manage change effectively and proactively without compromising resilience, compliance or customer experience? Changes causes risks, but when dealt with in an efficient and effective maner banks are able to make substantial changes in products and processes without compromising the ongoing business with customers and the safety of the bank. However, given the increasing complexity, regulatory scrutiny and expectations from society and customers, the process often becomes cumbersome and unclear. During this presentation the dilemmas of managing change in banks will be discussed and potential solutions and pitfalls will be presented to answer the following questions:
- How to manage change effectively while considering all risks holisticly?
- Can you work agile and still have a resilient governance setup?
- How to prepare for the changes is implemented succesfully?
- Banks, products and regulation are becoming increasingly complex and changes are happening faster than ever before.
- At the same time the expectations of delivering solutions to the customers fast and safe is a must.
- This presentation will highlight and discuss the dilemmas of managing change while focusing on risks holisticly.