ABOUT THE INTERVIEW

Prior to the Global Back Office Improvement & Operational Excellence in Banking Summit, we’ve held an exclusive Interview with Jose Miguel Lucas Martins from Novo Banco.

Jose Miguel has 20-years of experience in the financial sector (Banking), where he had the opportunity to develop his skills in the areas of Online Banking, Product Development, Organization, Quality and Business-IT.

His past experience includes areas such as IT Demand Optimization, IT Portfolio Management and IT Program Management particularly focused on large complex programs with various natures (organizational, legal, revenue, etc) in the IT Department

How important is using Human Communications as a pillar of RPA in 2021?

It is a fundamental component, as technology is simply a tool (enabler) to deliver a solution to a problem that cannot be fully understood and dealt with without adequate communication

Can you summarize the most exciting part of your presentation and what the participants can except from it?

Understand the main type of backoffice processes being optimized (sales, marketing, CRM, HR, accounting, …) and which are the main challenges being addressed.

What are some of the main changes you expect to see in the Back Office Operations in the near future?

Embracing new processes ; (ii) Incorporating AI into process optimization ; (iii) End2end process automation