2 DAYS CONFERENCE + 1 DAY WORKSHOP
Some Of Our Keynote Speakers
“get inspired from the world’s leading experts”
Some of Their Case Studies
Chief Operating Officer
Back Office Operations and the Impact on Customer Experience
- The challenge of balancing resources utilization vs customer Excellence
- Automation Journey in Back Office Operations
- How to measure the impact of back office operations on the customer experience
- Case study examples of delivering efficiency whilst enhancing the customer experience
Transformation Manager – Data Quality Management
Transform company management data operations
- Company management: what does it mean?
- Do we have an end-to-end view of our data?
- Transformation opportunities
- Performance management of data operations
Director – Cash Planning & Operations
Cash Balance Optimization Using AI and Big Data
In-house built cash forecasting tool for branches of the Garanti BBVA will be presented. Both technical and strategic aspects of using AI tools/algorithms and big data will be discussed. Additionally, pros and cons of building in-house model vs outsourcing a tool, lessons learned while using big data, POV/POC results achieved through the project and major key take-aways that can help other organizations will be shared.
- Brief information about Garanti BBVA and Cash Operations
- Need for Optimization & Need for Big Data and AI Algorithms
- In-house or Outsourcing?
- Variables & Algotihms Used
- Model Results, Screens and Reports
- Lessons Learned
- What is Next?